Warranty Policy

At Baofeng UK, we are committed to providing reliable communication equipment. If you experience any technical issues with your purchase, our dedicated support team is here to help you resolve them quickly and efficiently.

1. Warranty Coverage Period

2. What is NOT Covered? (Warranty Exclusions)

This warranty covers manufacturer defects that occur under normal, intended use. The warranty will be voided and does not cover damage caused by human factors, including but not limited to:

• Physical Damage: Damage caused by accidental drops, crushing, or heavy impact.
• Water & Moisture: Water damage or liquid ingress on radio models that are not explicitly rated as waterproof (IP67+).
• Unauthorized Modification: Any attempt to open the radio casing, disassemble the unit, or modify internal hardware.
• Software/Firmware Bricking: Software corruption or device failure caused by flashing unauthorized third-party firmware or improper use of programming software.
• Normal Wear and Tear: Scratches, cosmetic blemishes, or gradual battery degradation over time.

3. Warranty Shipping Costs

If a fault develops outside of the initial 30-day return window but within the warranty period, the following shipping rules apply:

• Sending to us: The customer is responsible for the shipping cost to send the defective item to our UK warehouse facility for inspection and repair.
• Returning to you: Baofeng UK will cover the shipping cost to send the repaired or replacement unit back to your address.

*Note: If your item arrives defective within the first 30 days of delivery, please refer to our Return Policy, as we cover all shipping costs for initial defective units.

4. How to Make a Warranty Claim

To ensure a smooth and fast resolution, please follow our warranty claim process. Please do not send items back to us without prior authorization.